FAQ

How is the product delivered?

Instantly. Charious solutions are digital (PDF) packages — after checkout you'll receive a secure download link by email automatically. Nothing is shipped.

What do I actually get?

A complete, ready-to-use solution package: step-by-step setup guides, automation templates and checklists for running contactless guest check-in.

Does it work with my smart lock / PMS?

Our guides cover the most popular smart locks, property-management systems and booking channels, with adaptable templates for the rest.

Can I get a refund?

Because our products are delivered instantly and digitally, sales are final once downloaded — but if something isn't right, contact us within 14 days and we'll make it right.

Do I get updates?

Enterprise and Bundle purchases include lifetime updates. We email you when a package is revised.

Charious Check In · Digital check-in solutions · support@charious.shop